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Shipping & Returns

*SHIPPING*

Method

Cost

Expected arrival

LOCAL IN STORE PICK UP

FREE

1 BUSINESS DAY

Standard over $79*

FREE Shipping

3-5 BUSINESS DAYS

Standard under $79

$7.99

3-5 BUSINESS DAY

SELECT UPS FOR EXPEDITED SERVICES + RATES

VARIES BASED ON SERVICE SELECTED

 VARIES BASED ON SERVICE SELECTED

*IN STORE PICK-UP -> MUST BE PICKED UP WITHIN 5 BUSINESS DAYS, UNLESS OTHER ARRANGEMENTS HAVE BEEN MADE. IF ORDER NOT PICKED UP, IT IS SUBJECT TO A 20% RESTOCKING FEE

*total must be equal or greater than $79 after discounts are applied & does not included tax (if applicable)

**Only available in the U.S.

SHIPPING TIMEFRAME

 

Processing + shipping may take up to 2-3 business days. We’ll email you the tracking information as soon as your order ships. We do offer expedited shipping options if you’re shopping in a hurry.

 

 *RETURNS*

ANY RETURNED ITEMS MUST BE POSTMARKED WITHIN 14 DAYS FROM THE DATE YOUR ORDER WAS RECEIVED. NO EXCEPTIONS. ITEMS BOUGHT IN STORE MUST ALSO BE RETURNED WITHIN 14 DAYS OF PURCHASE. *With the exception of our holiday return policy

We know life can be hectic, so if you want to reach out to us prior to the 14 days because you might not be able to SHIP YOUR ORDER OR GET INTO THE BOUTIQUE IN THAT time frame, email us  +  we will try to work with you: 

dotanddashboutique@gmail.com

All sale items and items purchased at a discount are FINAL SALE. Final Sale purchases are not redeemable for any type of store credit, exchange or refund. 

NON-RETURNABLE ITEMS: Final sale items, gift cards, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, swimwear, jewelry, bodysuits and/or belts.

Shoes must be returned in their original box or bag provided, and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package OR SHOES HAVE SCUFF MARKS, your return will not be accepted. *Try shoes on in carpeted area.

ALL RETURNS WILL BE ISSUED IN THE FORM OF A STORE CREDIT ONLY. 

Items are eligible for return if:

All items are un-worn, un-washed, un-altered and have the original tags still attached.  All items are free of make-up, deodorant, perfume, or other stains.

We have the right to decline a return if your item does not meet the requirements.  

DEFECTIVE OR INCORRECT MERCHANDISE

If you believed you have purchased/ RECEIVED DEFECTIVE OR INCORRECT merchandise, please contact us within 3 days of RECEIVING the item to resolve the issue immediately. EMAIL: DOTANDDASHBOUTIQUE@GMAIL.COM

HOLIDAY RETURN POLICY

During the holidays we know you look to find your perfect gift early.   Our Holiday Season starts THE beginning of November to December 26th.  We will accept returns from this purchasing period until January 14th.  If you are giving this as a gift, please let them know that all returns are for STORE CREDIT. Items must still meet all return requirements to be eligible for store credit

*ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE AND WILL NOT BE INCLUDED IN STORE CREDIT

How to make a return

  1. Please review return policy to ensure you are eligible to make a return.
  2. email us, so we know to look out for your return
  3. Securely repackage items you are returning
  4. Enclose copy of receipt

Send to:

Dot + Dash Boutique

Order# ____________

420 12th Ave SE #100

Cedar Rapids, IA 52401

 *CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS

 RETURN PROCESSING TIME

Returns are processed within 5-7 business days of our receiving them. Please record your tracking information to see when it arrives. YOU WILL RECEIVE AN EMAIL ONCE YOUR STORE CREDIT HAS BEEN APPLIED TO YOUR ACCOUNT.

Lost Packages

If your package is lost, stolen or mis-delivered we will open an investigation with the shipping carrier. Please note this may take up to 2 weeks.

Once the investigation is complete, if your item is lost in transit or delivered to the wrong address we will replace your items or issue a refund if they are not available. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund.

It is the customer's responsibility to ensure the correct shipping address is correct. We are not responsible for mis-delivered packages due to an incorrect shipping address being entered by the customer, or if a package is shipped back to us due to an incorrect or undeliverable address. Please make sure all shipping info is correct before placing your order.

EXCHANGE

TWO EXCHANGE OPTIONS:

  • PURCHASE THE NEW SIZE FROM OUR WEBSITE AND RETURN THE ORIGINAL SIZE WITH THE RETURN GUIDELINES AND WE WILl ISSUE A STORE CREDIT TO BE USED AT A DIFFERENT DATE.
  • Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.

Please be aware that sale items are final sale, and are not eligible for returns or exchanges.

Exchanges for different Item

If you’d like to exchange your purchase for an entirely different item, please send your return back. We will then issue store credit to you, making it easy for you to purchase your desired item.

More questions

please reach out to use with questions we haven’t already answered. You can email us at: dotanddashboutique@gmail.com

 

*Sales tax will be collected in the state of iowa, all other states are responsible for turning in their own taxes